Effective Date: This Privacy Policy is effective as of the date it is published on the Pink Pony Apparel website.
Pink Pony Apparel respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, make a purchase, create an account, or otherwise interact with us.
By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Place an order
- Create an account
- Subscribe to emails or marketing communications
- Contact customer support
- Participate in promotions or surveys
- Submit reviews or user generated content
The personal information we may collect includes:
- Full name
- Email address
- Billing address
- Shipping address
- Phone number
- Payment information
- Order history
- Account login credentials
Payment information is processed through secure third party payment providers. We do not store full credit card details on our servers.
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referral sources
This information helps us improve site performance, functionality, and user experience.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service and respond to inquiries
- Send order confirmations, shipping updates, and account notifications
- Improve our website, products, and services
- Send marketing emails and promotional content if you have opted in
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
We only use personal information for legitimate business purposes connected to operating Pink Pony Apparel.
Marketing Communications
If you subscribe to our email list, we may send you information about new products, limited drops, promotions, and brand updates. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at admin@pinkponyapparel.ca.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Enhance website functionality
- Analyze site traffic and user behavior
- Remember preferences and cart items
- Support marketing and advertising efforts
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
Sharing of Information
We may share your information with trusted third party service providers that help us operate our business, including:
- Payment processors
- Shipping and fulfillment partners
- Website hosting providers
- Email marketing platforms
- Analytics providers
These service providers are required to handle personal information securely and only for the purposes of providing services to Pink Pony Apparel.
We may disclose information if required by law, legal process, or to protect our rights and the safety of our customers.
We do not sell personal information to third parties.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders and provide services
- Maintain business records
- Comply with legal and tax requirements
- Resolve disputes and enforce agreements
When personal information is no longer required, it is securely deleted or anonymized.
Data Security
We implement appropriate technical and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure payment processing, encrypted connections where applicable, and restricted access to sensitive information.
While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request a copy of your personal data
To exercise any of these rights, contact us at admin@pinkponyapparel.ca.
Third Party Links
Our website may contain links to third party websites or services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third party sites you visit.
Children’s Privacy
Pink Pony Apparel does not knowingly collect personal information from individuals under the age of 13. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete that information.
International Users
If you access our website from outside the country in which our servers are located, your information may be transferred across international borders. By using our website, you consent to the transfer and processing of your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates become effective when posted on our website. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Pink Pony Apparel
Email: admin@pinkponyapparel.ca
This Privacy Policy governs your use of the Pink Pony Apparel website and services.